General Questions

Goods offered for sale from Maprak are normally in stock unless they are manufactured to order. Any manufactured to order items will be clearly described as such in the product description.

Goods will normally be dispatched within 3 working days of receipt of an order. If the item you order is out of stock we will contact you and advise you of the expected dispatch date. If for any reason we cannot dispatch your order, we will notify you within 2 business days to organise an alternative item.

Goods will be dispatched to you using our contracted carrier service and charged on a per job basis unless prior contracts have been made with Maprak. We only deliver within Adelaide but can deliver to your depot. Delivery timeframes for rural and remote areas may be longer – please contact us on info@maprak.com.au if you require an estimated delivery date.

Deliveries will be made during normal business hours and require an authorised person to receive the delivery and sign for receipt.

What does your Maprak warranty cover? Maprak products are guaranteed for the stated period shown on the product detail page, against faulty workmanship and/or raw materials for normal office use – i.e. 8 working hours per day.

Does an item I am looking to buy come with a warranty?All Maprak products have a warranty. This is shown on the product detail page.

Can I transfer my warranty to someone else if I sell them the item I purchased from you?Unfortunately not. As is the case with most standard warranty policies, warranty is not transferable and is only applicable and valid for the original purchaser of the item.

Terms and Conditions

These Terms and Conditions apply to the use of this Website and the purchase of goods and services from us. In using this Website and our services, and otherwise contracting with us for the purchase of products and services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you must refrain from using the Website.

1. Definitions
In these Terms and Conditions:
1.1 “We”, “us” and “our” are references to the Maprak Pty Ltd
1.2 “Website” means our website located at www.maprak.com.au as well as any other URLs that we may have registered and may in future register and use for the purpose of linking to the website, and unless the context requires otherwise includes any related services; and
1.3 “You” and “your” are references to you as a user of the Website.
2. Registration and access

2.1 In order to purchase goods from us through our Website, you will need to register as a user. Upon registration we may collect information such as your name, address, valid email address and mobile phone number. You agree to provide accurate and complete information and to keep this information updated when interacting with us.
2.2 You are solely responsible for any activity occurring on your account. You must maintain the security of your account details including passwords. If you suspect unauthorised use of your account or that your password is no longer secure, you must notify us immediately.
2.3 You may not use another member or user’s account without their permission.
2.4 We may stop (temporarily or permanently) providing access to the Website to you or visitors/ users generally, at our discretion and without prior notice.
3. Product depiction and information

3.1 We endeavour to represent products for sale as accurately as possible on the Website, however due to technical limitations of photography and visual representation, we cannot guarantee that products listed for sale appearing at the Website will always look exactly the same when received.
3.2 While we make reasonable efforts to supply correct and accurate information about products listed for sale at the Website, the information about products is often based on information provided by our suppliers and product manufacturers, some of which we have no means to verify. Where an error appears in the description of products for sale and on the basis of the representation you have made a purchase that you would not have made had the error not appeared, we will provide a refund where required at law to do so, or otherwise where in our discretion we determine to do so.
4. Purchasing Procedure

4.1 The promotion and listing of a product on the Website does not constitute an offer to sell or guarantee the availability of products. It is an invitation to treat only and we reserve the right to accept or reject your purchase request. Orders placed by you via the Website are offers to purchase products at the prices listed and pursuant to the terms of this Agreement.
4.2 Prices may be in Australian dollars or in other currencies as indicated on the Website. Prices include GST where applicable. Prices are current at time of display but are subject to change.
4.3 You may not cancel an order once it has been submitted, even if our acceptance or rejection of your offer is still pending.
4.4 Once your order has been accepted, you will receive an order confirmation via email. Please check this confirmation.
4.5 If paying with a credit card, there may be additional charges imposed by your credit card provider where your purchase involves foreign exchange transactions.
4.6 Payment must be effected in the manner described on the Website (credit card and any other method indicated such as PayPal) and must be received in full prior to dispatch of product by us. If your payment is not received or declined by your bank or credit card issuer, we cannot hold product against your order.
4.7 You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price or with incorrect information due to a typographical error or like oversight. In these circumstances, we reserve the right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card has been charged. We reserve this right up until the time of delivery of goods to you. If a cancellation of this nature occurs after your credit card has been charged for the purchase, we will immediately issue a credit to your credit card account for the amount in question.
5. Delivery

5.1 Subject to clause 5.4 you may collect or arrange for your own collection of products you order from the Website from us. You may choose this option on “check out”.
5.2 Where products are listed on the Website as being eligible for “same day despatch” or “ships today” we will procure that those products are despatched from our warehouse on the day of order, provided that the order is placed before 1pm on that day and that day is a business day in Adelaide, Australia. If orders are placed after 1pm and/or on a day other than a business day, we will, for such eligible products, despatch those products before 1pm on the next such business day.
5.3 Delivery charges are dependent on what the items are and where the order is to be delivered. These will be calculated and you will be advised of their amount before you finalise and submit your order.
5.4 To the extent permissible, we are not responsible for loss, damage or theft of items once they leave us. We suggest insuring your items. We also strongly recommend that you have your product shipped to a business address.
6. Returns and Exchanges

6.1 Please choose carefully and check your order thoroughly before proceeding, as we are not obliged to provide refunds for “change of mind” reasons or reasons of consumer purchasing error. It is your responsibility to ensure that the product you have chosen is suitable for the purposes for which you propose to use it.
6.2 Please check products that you receive thoroughly as soon as received and ensure that all components and parts you have ordered are included.
6.3 Notwithstanding clause 6.1, we may in our discretion accept a return (for change of mind reasons) of a product that is unopened, in as new and saleable condition and is current stock. Where we accept such returns, you will be responsible for the cost of postage to return the item in question. Where we accept a return for change of mind reason, we may charge you a restocking fee of up to 25 per cent of the purchase price for the item.
6.4 Without limiting any other provision of these Terms and Conditions, we do not accept returns for change of mind reasons on custom ordered products.
6.5 The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects and do what they are meant to do. The Australian Consumer Law provides that these rights cannot be excluded. You are entitled to a replacement or refund for a “major failure” if the goods fail to be of acceptable quality. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a “major failure”. Consumer Guarantees have no set time limit – depending upon the price and quality of goods, consumers may be entitled to a remedy after any manufacturer’s warranty or extended warranty has expired. Where you return goods because they are defective or otherwise falling short of the Consumer Guarantees, then we will reimburse you the charges associated with returning the goods. Please contact us to arrange this and obtain a return authorisation.
6.6 We aim, but do not guarantee, to process refunds and replacements within 28 days of receipt by us of the original product.
7. Your use of the Website

7.1 You are provided with access to and are authorised to download material contained on this Website only for your personal use. Without limiting the foregoing, you may not, without our written permission, on-sell any information obtained from this Website, use any data mining robots or other extraction tools or metatag or mirror the Website without our prior written permission.
7.2 You must take your own precautions to ensure that the process which you employ for accessing this Website does not expose your computer to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this Website or any linked website.
7.3 When you click on a website of or access details of a product, your browser may automatically direct you to a new browser window that is not hosted or controlled by us. We are not responsible for the functionality or safety of those sites.
8. Disclaimer

8.1 To the extent permissible at law this Website and all content appearing on it are provided on an “as is” and “as available” basis, without warranties of any kind. You accept that is provided or relayed by us is general information and is not in the nature of advice and is not guaranteed to be error-free.
8.2 To the extent permissible at law, we exclude liability for any loss, damage or injury however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this Website, or any other linked website, nor do we accept responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this Website. Without limiting the foregoing, to the extent permissible at law we exclude liability in respect of:
(a) mistakes or inaccuracies on the Website;
(b) any unauthorised access to or use of secure servers and/or personal information and/or financial information stored on those servers;
(c) bugs, viruses, Trojan horses or other harmful code which may be transmitted to or through our Website by a third party; or
(d) any interruption or cessation of transmission from our Website;
8.3 To the extent permissible at law, any representation, condition or warranty which would otherwise be implied into these Terms and Conditions is hereby excluded. Without limiting the foregoing, to the extent permissible at law we disclaim all warranties regarding title, merchantability, fitness for a particular purpose and non-infringement of intellectual property rights. Where legislation (including the Australian Consumer Law) implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability and the remedies available to you will be limited to the extent permissible at law.
8.4 We assume no responsibility for the installation of any products ordered through the Website. You should ensure that only qualified electricians install any electrical products you order through the Website.
8.5 To the extent permissible at law, in no circumstance will we be liable to you for any indirect, incidental, special and/or consequential losses or damage (including loss of profits, revenue, production, goodwill, data or opportunity, or any physical injury) of any nature arising through or as a result of your use of the Website or any products purchased through it.
8.6 We do not make any representations or warranties that your access to the Website will be uninterrupted, timely, secure or error free.
8.7 Details contained on this Website relating to goods or services have been prepared in accordance with Australian law and may not satisfy the laws of any other country. We do not warrant that the details concerning those goods or services will satisfy the laws of any other country. It is your responsibility to determine whether these details satisfy the laws of any jurisdiction where you reside (if outside Australia) and if the details do not satisfy the laws of your jurisdiction, you may not order any products or services from this Website.
8.8 You agree and acknowledge that products you order may be adversely affected by severe environments, temperature extremes, frost, wind borne salt or other abrasive elements which can cause deterioration in glazes, finishes and/or reduce expected operating life.
9. Links and advertisements

9.1 This Website may contain links to other websites, including but not limited to those of manufacturers of products (“linked websites”). Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked websites.
9.2 Our links with linked websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained on those linked websites, unless and to the extent stipulated to the contrary.
9.3 You may link to our Website with our written consent. Any such linking will be entirely your responsibility and at your expense. By linking, you must not alter any of our Website’s contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.
9.4 Responsibility for the content of advertisements appearing on this Website rests solely with the advertisers. The placement of an advertisement does not constitute a recommendation or endorsement by us of the advertiser’s products and each advertiser is solely responsible for any representations made in connection with its advertisements.
10. Intellectual property rights

10.1 “Maprak”, including any logo version of that trade mark, is our trade mark and may not be used by you without our prior written consent.
10.2 Copyright in this Website is owned by us. Other than for the purposes of, and subject to the conditions prescribed under, the Copyright Act 1968 (Cth) and similar legislation throughout the world, and except as expressly authorised under such legislation, by these Terms and Conditions or with our prior written permission, you may not in any form or by any means reproduce, adapt, store, distribute, print, display, perform, communicate to the public or create derivative works from the Website.
10.3 If you provide us with any material or content (which may include text, data, files, images, photographs and audiovisual material) (“User Content”) for inclusion on the Website or for inclusion in or reproduction on any product, you grant us a royalty-free licence to use and reproduce that content on the Website or product as the case may be. We shall not be obliged to use, display or retain any User Content so supplied on the Website. You warrant that all such User Content will not infringe any third party’s intellectual property or other rights.
10.4 We do not claim copyright or ownership of other intellectual property rights in respect of third party content (including trade marks and logos of third parties) appearing on the Website, which remain the proprietary rights of the respective third parties concerned.
11. User content

11.1 From time to time we may include functionality for users to upload User Content to or make comments or other postings on the Website. If you avail yourself of these facilities, you must not:
(a) upload, post, transmit or otherwise make available on the Website any content that: (i) is defamatory;
(ii) promotes, encourages or provides information about unlawful conduct or activities;
(iii) infringes any third party’s intellectual property rights or breaches confidentiality;
(iv) includes a photograph or other likeness, or personal information of another person without their consent;
(v) contains pornography, nudity, sexual acts or references;
(vi) incites hatred or discrimination against any person or group of persons;
(vii) contains any unsolicited or unauthorised advertising or promotional material;
(viii) misrepresents your relationship with any person;
(ix) is misleading, false or deceptive (whether by representations or omissions); or
(x) contains viruses, worms or other types of malicious or harmful programs, nor take any action that imposes an unreasonable or disproportionately large load on our infrastructure; or
(b) damage, modify, interfere with, disrupt or destroy the files, data, passwords, devices or resources that belong to us or do anything that compromises the security of the Website.
11.2 We reserve the right to remove any User Content that you may post at any time without notice to you.
12. Indemnity

12.1 You agree to fully indemnify and hold us harmless against any expenses, costs, loss or damage (including consequential loss) that we may suffer or incur as a result of or in connection with your use of the Website and any breach of these Terms and Conditions.

14. Breach of Terms and Conditions / Termination of Access

14.1 Without limiting any other remedy available to us at law, if we reasonably consider that you have breached any of these Terms and Conditions, we may take such action as we deem appropriate to deal with the apprehended breach, including, but not limited to suspending your access to the Website, preventing computers using your IP Address from accessing the Website, and contacting your internet service provider to request that your access to the Website be blocked.
14.2 Without limiting the foregoing, you acknowledge that we may terminate the operation of, and hence your access to, this Website (whether temporarily or permanently) at any time by us without notice. We will not be liable to you for doing so.
14.3 Those of the Terms and Conditions that are capable of surviving termination will survive any such termination.
15. Age / legal capacity

15.1 You affirm that if purchasing products using our Website that you are over 18 years of age. You agree that you are entering into a legal contract with us.
15.2 Without limiting clause 16.1, you agree and acknowledge that in the event we suffer loss or damage as a result of a minor purporting to enter into a transaction with us, that we reserve the right to take legal action and seek recompense from the parent or guardian of that minor.
16. Waiver, Severance and Assignment

16.1 Our failure to take action with respect to any breach by you or others does not waive our rights to take action with respect to subsequent or similar breaches.
16.2 If any part of these Terms and Conditions are found to be void, unlawful or unenforceable then that part will be deemed severed from the remainder of these Terms and Conditions and will not affect the validity of the remaining provisions.
16.3 In the event that we merge, sell or otherwise change control of our business or company or this Website, we reserve the right and you hereby consent to us transferring, assigning or sublicensing the rights to use of any personal information and/or User Content that you have provided to us. You agree that we shall have the right to assign, transfer or novate the rights that we have under this Agreement. .
17. Governing Law

17.1 These Terms and Conditions are governed by the laws in force in Adelaide, Australia.
18. Force majeure

18.1 We shall not be liable for any delay in performance of our obligations under this agreement if the delay is caused by circumstances beyond our reasonable control.
19. Amendments to Terms and Conditions

19.1 No terms and conditions sought to be imposed by you shall bind us unless we agree to same in writing.
19.2 We reserve the right to amend these Terms and Conditions from time to time. Amendments will be effective immediately upon notification on this Website. Your continued use of the Website following such notification will represent an agreement by you to be bound by the Terms and Conditions as amended.

Maprak has a full in house professional delivery and installation service available to you during normal business hours within a 50 km Radius of each store.

Any deliveries outside of the normal operational range of your nearest store can be organised for you upon request. We have trusted installers Australia wide. Contact your nearest store for a quotation.

Our despatch department will always contact you to confirm delivery date and approximate time when goods will be delivered.

Your furniture can be supplied either Flat packed, assembled or assembled and placed.

Goods can also be picked up direct from our warehouse. Our staff will contact you to arrange a suitable time.

All goods in stock will be despatched from our Adelaide warehouse within 5 business days from receipt of payment, After dispatch please allow 3-5 days shipping time to stores or locations outside the Brisbane area.

Availability of stock is displayed on the product detail page. Estimated leadtimes are listed for any product not currently in stock. Should leadtimes change, we will notify you as soon as possible at which time you will have the opportunity to ammend or cancel your order.

Dates are our best estimates only and we apologise for any delays that may occasionally occur.

At Maprak we understand that you value your privacy and wish to have your personal information kept secure. Our Privacy Policy describes generally how we manage your personal information and safeguard your privacy. If you would like more information, please do not hesitate to contact us.

The National Privacy Principles We are bound by and comply with the National Privacy Principles as provided in the Federal Privacy Act 1988.

Collecting Personal Information About You At Maprak, we only collect personal information that is necessary for us to conduct our business as an online provider of goods.

The personal information we collect will include information you give us when you place an order for the purchase of a good we supply. We may also collect personal information about individuals who are not customers of our business, but whose personal information is given to us by those individuals or other people in the course of a transaction. This personal information will include your name, address and contact details, and may include other personal information about individuals we collect in the course of a transaction.

We may also collect some information from you when you use our website www.Maprak.com.au. Your use of the information and services available through our website will determine the type of information that we collect about you.

The only personal information that we collect about you when you use our website is what you tell us about yourself. For example, when you complete an online form when placing an order, or information you provide to us when you send us an email. Please note, we will record your email address if you send us an email.

Using and Disclosing Your Personal Information We respect your privacy. Any personal information that we collect about you will be used and disclosed by us so that we can provide you with the services that you have requested, or otherwise to enable us to carry out our business as suppliers of goods.

Please be assured we will not disclose information about you unless the disclosure is required or authorised by law, you have consented to our disclosing the information about you, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect.

We may also use your personal information to provide you with information about other services offered by us. However, the only information that you must provide is your name and payment details (where applicable). If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request.

Access to Your Personal Information In most cases you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the National Privacy Principles.

We encourage all requests for access to your personal information to be directed to the Privacy Officer by emailing us or by writing to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information which is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.

In some cases, we may refuse to give you access to personal information we hold about you. This includes, but is not limited to, circumstances where giving you access would: be unlawful (e.g., where a record which contains personal information about you is subject to a claim for legal professional privilege by one of our clients); have an unreasonable impact on other people’s privacy; prejudice an investigation of unlawful activity.

We will also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings. If we refuse to give you access we will provide you with reasons for our refusal.

Correcting Your Personal Information If you request us to do so we will amend any personal information about you held by us which is inaccurate, incomplete or out of date. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.

Securing and Storing Your Personal Information We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration.

In our business, personal information may be stored both electronically (on our computer system) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information. Likewise, we take all necessary measures to ensure the security of hard-copy information.

For more information or to complain about a breach of your privacy If you would like more information about the way we manage personal information which we hold about you, or are concerned that we may have breached your privacy, please contact us by email, fax or post

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